cravecrest Order & Shipping Policy

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Welcome to cravecrest. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. This policy explains exactly how we handle orders, what shipping options you can choose from, and what to expect at every stage — so there are no surprises between checkout and your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, move to the next business day's processing queue.
• Perishable Goods Handling: Items that require temperature control are packed with specialized cold-chain insulation and shipped only Monday through Thursday, so they are never left sitting in a carrier facility over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and estimated delivery window is calculated and shown at checkout before you confirm your purchase, so you always know the full cost upfront. All amounts are listed in USD.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (orders must be placed by the 2:00 PM EST cut-off).

Please note: Transit estimates begin once your package leaves our facility. Slight delays can occur during peak holiday periods or due to severe weather affecting carrier networks.

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International Shipping

cravecrest currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Orders shipped outside the United States may incur import duties, value-added taxes (VAT), or customs processing fees once they reach the destination country. These charges are set by your local customs authority, not by cravecrest, and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we send an automated confirmation email with a direct tracking link and the name of the carrier handling your delivery.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed in order to keep dispatch times fast.

• To change your shipping address or adjust your order, email us at support@cravecrest.store within 1 hour of placing it.
• We will make every effort to honor your request, but once a package has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is ready to help:

• Official Business Name: cravecrest
• Customer Support Email: support@cravecrest.store
• Customer Support Phone: 12396758226
• Physical Business Address: 2625 wild pines ln - unit 711, naples, FL 34112, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST